Orange
Building and sustaining a collective intelligence approach
Our intervention
In 2009, Orange launched its Better Together collaborative intelligence initiative to strengthen its business intelligence.
This project is part of the Group's digitalization program, and aims to improve cross-functional sharing and capitalization, as well as contributing to the development of new ways of working.
EspritsCollaboratives supported the governance of the system in the coordination and management of the approach, while supporting operational development. We participated in incubating new decompartmentalized and collaborative working methods in the teams to stimulate the dissemination of knowledge. Our team also supports project governance in promoting the monitoring approach, thanks to communication and animation actions.
The collaborative monitoring dynamic initiated at Orange develops new, more agile modes of operation to work better, together. This collective intelligence is a key factor in achieving the objectives of the Group's strategic plan and continuing to digitalize its activities. EspritsCollaboratifs supported us in building the foundations of the Group's business intelligence strategy. The results were considered extremely positive. Their skills in terms of expertise, management and leadership were the driving force behind uniting employees around the project. Having built the foundation, they continue to support us in ensuring the long-term viability of the approach, by supporting and empowering new professions. Their intervention also focuses on interconnection work between Better Together and the group's other platforms. Convergence between our tools is indeed key to unifying the information journey. Finally, we continue to call on EspritsCollaboratives to strengthen the animation of professional communities and industrialize the system
Nicole DEGREMONT – Delegate Director for Safety, Responsible for the approach collaborative monitoring of the Orange group